Privacy policy

1. Introduction

AK Group ("we", "our", "us") respects your privacy and is committed to protecting the personal information of customers, website visitors and service users.

This privacy policy explains how we collect, use, store, process and protect personal information when you:

• Visit our website.
• Request an AC service or maintenance quotation.
• Book installation, repair or maintenance services.
• Request household or commercial relocation.
• Contact us through telephone, email or WhatsApp.
• Use AK Nexus or related digital services.

By using our website or voluntarily submitting your information, you acknowledge that you have read this privacy policy. Where consent is legally required, we will seek it separately.

2. Information we collect

Depending on the service requested, we may collect:

A. Personal information

• Full name.
• Mobile number.
• Email address.
• Billing and service addresses.
• PIN code and location details.

B. Service-related information

• AC brand, model, capacity and equipment details.
• Nature of technical complaints.
• Property type and access information.
• Moving date, pickup and delivery addresses.
• Inventory and shipment details.
• Photographs or videos voluntarily submitted for inspection or quotation.

C. Transaction information

• Service quotations and invoices.
• Payment status and transaction references.
• Booking and service history.
• Refund and cancellation records.

We do not intend to collect unnecessary sensitive personal information or payment card credentials.

3. How we use your information

We may use collected information to:

1. Respond to enquiries and quotation requests.
2. Schedule and manage service appointments.
3. Provide AC installation, maintenance and repair services.
4. Organise packing, transportation and relocation services.
5. Communicate booking updates and service information.
6. Prepare quotations, invoices and payment records.
7. Handle complaints, refunds and disputes.
8. Improve our website, services and customer experience.
9. Prevent fraud, misuse and unauthorised activity.
10. Comply with applicable legal, regulatory and tax obligations.
11. Send promotional messages where legally permitted and, where required, with your consent.

We will not knowingly use personal information for purposes unrelated to the stated purposes without an appropriate lawful basis.

4. Sharing of information

We do not sell or rent customers' personal information to third parties.

However, information may be shared where necessary with:

• Technicians and authorised service personnel.
• Packers, movers, drivers and transport partners.
• Payment gateways and banking service providers.
• Website hosting, cloud storage and technical service providers.
• Communication platforms such as WhatsApp, where you choose to contact us.
• Professional advisers, auditors and legal representatives.
• Government authorities, courts or law enforcement agencies where legally required.

We will limit information sharing to what is reasonably necessary for the relevant purpose.

Third-party service providers may process information under their own privacy policies and applicable contractual or legal obligations.

5. Payments

Where online payments are supported, payment processing may be handled by authorised third-party payment providers.

We do not intend to store complete debit card, credit card, CVV or internet banking credentials on our website.

Payment providers may independently collect and process payment information under their respective policies.

6. Cookies and website analytics

Our website may use cookies, browser storage, analytics tools and similar technologies to:

• Maintain website functionality.
• Understand website traffic and usage.
• Improve performance and user experience.
• Identify technical errors and security issues.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where consent is required for non-essential tracking technologies, we will obtain appropriate consent.

7. Data security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Accidental loss or destruction.
• Unauthorised disclosure.
• Misuse or alteration.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

In the event of a personal data breach, we will take appropriate steps in accordance with applicable law.

8. Data retention

We retain personal information only for as long as reasonably necessary for:

• Providing requested services.
• Maintaining booking and transaction records.
• Handling complaints and disputes.
• Meeting applicable accounting, tax and legal requirements.
• Establishing, exercising or defending legal claims.

When information is no longer required, we will delete or anonymise it, subject to applicable legal retention requirements.

9. Your privacy rights

Subject to applicable law, you may have the right to:

• Request information about personal data processed by us.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding the handling of your personal information.
• Exercise other rights available under applicable data protection laws.

To exercise these rights, contact us using the details below.

We may request reasonable verification of your identity before processing a request.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal. It may also affect our ability to provide services that depend on the information concerned.

10. Children's privacy

Our website and services are intended for individuals capable of entering into legally valid transactions.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law. Where parental or guardian consent is required, we will follow the applicable legal requirements.

11. Third-party websites

Our website may contain links to third-party websites, applications and services, including payment platforms, social media and app marketplaces.

We are not responsible for the privacy practices, content or security of external websites. Users should review the relevant third-party privacy policies independently.

12. Changes to this policy

We may update this privacy policy to reflect changes in our business operations, technology or applicable laws.

The revised policy will be published on this website with an updated revision date.

13. Contact and grievance redressal

For privacy-related questions, requests or complaints, contact:

• Organisation: AK Group
• Website: https://akgroupmumbai.in/
• Email: akgroupsupport@gmail.com
• Contact: +91 90047 64942
• Privacy Grievance Officer: [Insert appointed person's full name and designation]

We will acknowledge and address complaints within the timelines prescribed under applicable law.

Jurisdiction: Applicable Indian laws govern this privacy policy.

Acknowledgement

By using our website and submitting personal information, you acknowledge this policy, subject to the consent and other requirements of applicable law.